tkpk9 Privacy Policy — Your Information Is Safe With Us

General Overview

tkpk9 ("we", "us", or "the platform") provides an online casino and betting service for users in Bangladesh. We place the highest importance on the privacy of our users ("you" or "player"). This privacy policy explains what information we collect, why we collect it, how we use it, and what steps we take to protect your information.

By using our website, you consent to this privacy policy. If you do not agree with this policy, we ask that you refrain from using our services.

Who This Policy Applies To

This privacy policy applies to all registered members, guest users, and any person who visits our website or uses our services on the tkpk9 platform. This policy works as a supplement to our Terms and Conditions.

Primary Purposes

tkpk9 uses the collected information for the following reasons:

• Account Management: To create, verify, and maintain your account.
• Identity Verification (KYC): To confirm your age and identity and to prevent fraudulent activity.
• Processing Financial Transactions: To process deposits and withdrawals.
• Providing Customer Support: To resolve your questions and issues.
• Ensuring Security: To prevent unauthorized access to accounts and fraud.
• Meeting Legal Obligations: To comply with applicable laws and regulations.

Additional Purposes

Subject to your consent, we may also use information for the following:

• Sending special offers, bonuses, and promotional messages.
• Conducting analysis to improve the platform experience.
• Providing personalized gaming recommendations.
• Monitoring and supporting Responsible Gaming.

You may opt out of marketing communications at any time by contacting our support team.

When Information Is Shared

tkpk9 does not sell or rent your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

• Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant service providers.
• Game Providers: Gameplay data may be shared for technical purposes with game developers including Pragmatic Play, Evolution Gaming, Spribe, and JILI, among others.
• Legal Authorities: Relevant information may be provided pursuant to a court order or a lawful government request.
• Fraud Prevention Agencies: With specialized agencies to prevent money laundering and financial fraud.

When Information Is Not Shared

We never share your information in the following cases:

• For sale to third parties for commercial purposes.
• To marketing agencies without your consent.
• To unrelated or irrelevant businesses.

What Cookies Are and How We Use Them

Cookies are small text files that your browser receives from our server and stores on your device. tkpk9 uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferred language and settings.
• Analytical Cookies: To analyze platform usage and make improvements.
• Marketing Cookies: To show you relevant offers based on your interests (subject to your consent).

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

What We Do in the Event of a Data Breach

If a data security breach occurs for any reason and puts your rights at risk, we will notify you as quickly as possible in accordance with applicable law and take the necessary corrective steps. Our support team is active 24/7 and responds immediately to any security concerns.

How Long Information Is Stored

We do not store your information longer than necessary. The general guidelines are:

• Account Information: For as long as the account is active and for the period required by legal obligations after closure.
• Transaction Records: For the applicable period as directed by financial regulatory authorities.
• Support Session Data: For a limited period after a complaint is resolved.
• Marketing Preferences: Until you choose to opt out.

Requesting Deletion of Information

You may request that your personal information be deleted. Please note that we may be required by law to retain certain information. To request deletion of your information, please contact our support team.

What You Can Do

As a tkpk9 user, you have the following rights:

• Right of Access: The right to know what information we hold about you and to request copies of it.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restriction of Processing: The right to request that processing of your information be limited in certain cases.
• Right to Portability: The right to receive the information we hold about you in a structured format.
• Right to Object: The right to object to your information being used for marketing purposes.

To exercise any of the above rights, please contact us by email: [email protected]

Age Verification Policy

tkpk9 strictly provides services only to those aged 21 or above. We do not intentionally collect any information from minors. We verify age at the time of account registration, and if a user is found to be under 21, their account is immediately closed and the collected information is deleted.

If you believe a minor is using our platform, please let us know. We will take the necessary steps without delay.

Policy Update Process

tkpk9 reserves the right to change or update this privacy policy from time to time. For important changes, we will notify you in the following ways:

• Displaying a prominent notice on the website.
• Sending a notification to your registered email address.
• Updating the "Last Updated" date at the top of the page.

If you continue to use the platform after any changes, you will be considered to have consented to the updated privacy policy. Therefore, it is recommended that you review this page regularly.