tkpk9 Terms and Conditions
Know and Follow Them

1 General Provisions and Acceptance

tkpk9 (hereinafter referred to as "Platform" or "we") provides an online casino and betting service for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and tkpk9.

By accessing our platform, registering, or using any service, you are considered to have fully read, understood, and agreed to these terms and conditions. If you disagree with any part of these terms, please refrain from using our services.

1.1 Scope of Services

The tkpk9 platform includes slots, fishing games, live casino, cricket betting, and other gaming services. We reserve the right to change, add to, or reduce the scope of services at any time without notice.

1.2 Applicable Law

The interpretation and enforcement of these terms and conditions will follow the relevant applicable laws. The user is personally responsible for complying with the laws applicable in their own country or region.

2 Account Registration and Security

To use services on tkpk9, you must create a personal account. Each user may hold only one account.

2.1 Information Provided at Registration

• You must provide accurate, complete, and up-to-date information at the time of registration.
• Providing false or misleading information may result in the immediate closure of your account.
• If your information changes, you must notify our support team immediately.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing any other person to use your account is strictly prohibited. If you suspect any unauthorized access to your account, contact us immediately.

2.3 Verification Process

tkpk9 reserves the right to verify your identity, age, and payment method at any time. If the required documents are not provided, the account may be temporarily restricted.

3 Eligibility and Age Requirement

To open an account and use services on tkpk9, the following eligibility criteria must be met:

• You must be 21 years of age or older.
• You must not be a resident of any country or region where online gaming is legally prohibited.
• You must play in your own name and for yourself — playing on behalf of others is prohibited.
• Your account must not have been previously closed by tkpk9 or for any other reason.

We are very careful about protecting minors from gaming. If there is any doubt about a user's age, we reserve the right to verify the account. If age cannot be proven, the account may be closed and deposited funds forfeited.

4 Deposits, Withdrawals and Payment Policy

4.1 Deposits

The minimum deposit amount on tkpk9 is ৳500. We accept deposits through the following methods:

• bKash
• Nagad
• Rocket
• Upay

Deposits will be credited to your account only after processing. If there is a delay due to a technical issue, notify our support immediately.

4.2 Withdrawals

The minimum withdrawal amount from tkpk9 is ৳500. Withdrawals are generally completed within 5 to 30 minutes. We reserve the right to verify your identity before approving a withdrawal request.

4.3 Important Payment Provisions

• Every deposit and withdrawal must be made through the same verified account only.
• Deposits or withdrawals from third-party accounts are strictly prohibited.
• If any fraudulent activity is detected in a payment, the balance may be forfeited.
• The applicable exchange rate will apply for any currency conversion.

5 Bonuses, Promotions and Wagering Requirements

tkpk9 offers various types of bonuses and promotions. All bonuses are subject to the following general terms:

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. A 25x wagering requirement must be met before this bonus can be withdrawn.

5.2 General Terms for Bonus Use

• Each promotion may be claimed once only.
• Claiming the same bonus from multiple accounts is prohibited.
• Bonus balance and real balance will be displayed separately.
• Bonuses cannot be withdrawn if the wagering requirement has not been met.
• The wagering requirement must be met before the bonus expires.
• tkpk9 reserves the right to change or cancel any bonus offer at any time.

5.3 VIP Program

The tkpk9 VIP program has three tiers — Bronze, Silver, and Gold. Weekly cashback and other benefits apply at each tier. tkpk9 reserves the right to change the benefits and terms of VIP tiers.

6 Prohibited Activities

The following activities are strictly prohibited on the tkpk9 platform. Violating these prohibitions may result in account closure and legal action:

• Operating multiple accounts.
• Bonus abuse or following unusual betting patterns with the intent to exploit the bonus system.
• Using the platform for money laundering or any other financial crime.
• Playing games using software, bots, or automated systems.
• Attempting to hack or manipulate the platform's systems.
• Engaging in fraudulent behavior toward other users.
• Creating an account with false information or using another person's identity.
• Operating an account on behalf of a minor.

If evidence of any prohibited activity is found, tkpk9 reserves the right to forfeit all balances in the relevant account and, if necessary, notify the relevant authorities.

7 Privacy and Personal Data

tkpk9 gives the highest importance to the protection of your personal data. By using our services, you consent to our privacy policy.

7.1 Data Collection and Use

We use the information you provide solely for the purposes of delivering services, verifying identity, preventing fraud, and improving services. For more details, please read our Privacy Policy.

7.2 Sharing Data with Third Parties

We do not share your personal data with third parties except where required by legal obligation or for payment processing purposes.

7.3 Cookies and Tracking

Our platform uses cookies to improve service quality and enhance the user experience. By continuing to use the platform, you consent to our cookie policy.

8 Limitation of Liability and Disclaimer

The tkpk9 platform is provided on an "as is" basis. We are not liable in the following cases:

• If a game is interrupted due to loss of internet connection.
• If loss occurs due to the failure of a third-party service provider.
• Loss caused by unforeseen technical errors.
• Loss caused by the user's own negligence or mistake.
• Disruption caused by natural disasters, pandemics, or any other unavoidable circumstances.

8.1 Technical Issues

If a technical error affects the outcome of a game, tkpk9 reserves the right to cancel that round and refund the bet amount. We also reserve the right to correct any incorrect bonus or winnings displayed due to a software error.

8.2 Liability for Gaming Losses

There is a financial risk involved in online gaming and betting. The user voluntarily accepts this risk and tkpk9 is not responsible for any financial loss resulting from gaming.

9 Account Suspension, Closure and Forfeiture

tkpk9 reserves the right to temporarily suspend or permanently close an account without prior warning in the following circumstances:

• If evidence of a violation of these terms and conditions is found.
• If identity verification is not completed or evidence of false information is found.
• If fraudulent or unusual gaming activity is detected.
• On the instruction of a law enforcement agency.
• If the account has been inactive for an extended period.

9.1 Self-Closure

You may close your own account at any time by contacting our support team. We also offer a self-exclusion facility as part of responsible gaming. Visit our Responsible Gaming page for more details.

10 Changes and Updates to Terms

tkpk9 reserves the right to change or amend these terms and conditions at any time. We will post a notice on the platform for significant changes.

If you continue to use the platform after a change, you will be considered to have accepted the new terms and conditions. We therefore recommend visiting this page regularly.

11 Contact and Dispute Resolution

If you have any questions, complaints, or suggestions about these terms or our services, please contact us:

• Live Chat: Get direct support in Bengali 24/7.
• Email: [email protected]

11.1 Dispute Resolution Process

If any dispute arises, please contact our support team first. We will try to resolve all disputes amicably. If you have an objection to our decision, you have the option to submit a written appeal.

11.2 Gaming-Related Support

If you encounter any gambling-related problems or want to learn more about responsible gaming, please visit our Responsible Gaming page. Our support team is available 24/7 to assist you.